Refund Policy

Refund Policy

At Trois, we take pride in the quality and freshness of our baked goods. Your satisfaction is important to us.

Our Commitment

Due to the nature of our fresh bakery products, we do not accept returns. However, if you're not satisfied with your purchase or if there's something wrong with your items, we're here to help.

When We Offer Refunds

We will provide a refund if:

1. Your item arrived damaged or in poor condition
2. There was an error with your order
3. You're not satisfied with the quality of our products

How to Request a Refund

Please contact us within 24 hours of receiving your order:

1. Email: bonjour@trois.sg
2. Phone: +65 89003418

When contacting us, please provide:

1. Your order number
2. A brief description of the issue
3. A photo of the item (if applicable)

We'll review your request and process approved refunds within 3-5 business days.

Our Goal

We strive to ensure every customer enjoys our freshly baked goods. If something isn't right, please let us know so we can make it better.